1. The future world of work
2. The WORLD – context
3. Defining organizational development
4. The organizational development consultant role
5. Consulting
6. Facilitation
7. OD & me: Micro skills
8. Conflict – what are your triggers?
9. Effective organizations – Teams and departments
10. Group dynamics
11. OD theories, models and methods
12. Interventions
13. Reflection
14. Overview: From foundation to advanced practice